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Welcome! This is a beta version of this website. We are fine-tuning the experience in preparation for full launch.  Thank you for your patience and for being a part of our community!

Refund Policy

Effective Date: November 9, 2025
Last Updated: November 9, 2025
 

A Legal Disclaimer

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The information on this page outlines the refund and return practices for Mokable edible coffee products purchased through our website. This policy is intended for general information and does not replace professional legal advice. If you require guidance tailored to your specific situation, we encourage you to consult a licensed legal professional.

 


Our Refund Policy

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Because Mokable is an edible product, all sales are considered final for safety and quality reasons. However, we stand behind the care and craftsmanship of our products, and if there is an issue with your order, we are here to help.

We offer refunds or replacements only in cases where an order arrives damaged, defective, or incorrect.

Eligible resolutions include:

  • Replacement of the product, or

  • Refund to the original payment method

     

How to Request a Refund or Replacement

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If your order arrived damaged, defective, or you received the wrong item, please contact us within 3 business days of delivery.

To help us assist you quickly, include the following in your request:

  • A clear photo of the issue

  • Your order number

  • A brief description of the problem

Requests can be sent to: hello@mokable.com

Our team will review the request and respond within 2–3 business days.
 

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Non-Eligible Situations

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We are unable to provide refunds or replacements in the following situations:

  • Change of mind or personal taste preferences

  • Items that have been opened, consumed, or partially consumed

  • Requests submitted more than 3 business days after delivery

  • Products purchased through third-party retailers or partners (please contact them directly)

     

Third-Party Purchases

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If you purchased Mokable through a retail partner, hotel, café, or other reseller, their return and refund policies apply. Please contact the place of purchase directly.

Quality & Satisfaction

We take pride in the quality of Mokable’s edible coffee and inspect every order prior to shipment. If you ever have feedback about your experience, even if it doesn’t fall under this policy, we’d still love to hear from you. Your input helps us continuously improve.

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