Privacy Policy

Effective Date: November 9, 2025

At Mokable, your trust means a lot to us. We’re committed to treating your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or shop with us.

1. About This Privacy Policy

This Privacy Policy describes how Mokable Canada Inc. (“Mokable”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website or interact with our brand. It applies to all users of our website located in Canada.

By using this website, you agree to the practices outlined in this Privacy Policy.

2. Who We Are

Mokable Canada Inc. is a federally incorporated company registered in the Province of Ontario, Canada.
Business Location: Toronto, Ontario, Canada
Contact Email: hello@mokable.com

3. Information We Collect

We collect only the information necessary to operate our business, provide you with our products, and enhance your experience with us. This may include:

Information You Provide to Us Directly

Name and email address (e.g., when subscribing to our newsletter)
Contact details and shipping information (when placing an order)
Payment information (processed securely through third-party providers; we do not store full payment details)

Automatically Collected Information

Basic website usage information, such as pages visited and time spent on the website (collected through our website platform or basic analytics tools)

At this time, we do not use advanced analytics or advertising tracking tools. If this changes in the future, this Privacy Policy will be updated.

4. How We Use Your Information

We use your information for purposes such as:

Processing and fulfilling your orders
Providing customer support and responding to inquiries
Sending email updates, news, or promotions (only if you have opted in)
Improving our website, products, and customer experience
Managing our business operations and record-keeping

We aim to communicate with you in a thoughtful and respectful way, and you may opt out of marketing emails at any time.

5. Marketing Communications

If you subscribe to our newsletter or sign up for updates, we may send you email communications such as new product announcements, brand updates, or exclusive offers.

You can unsubscribe at any time by clicking “unsubscribe” in any email or by contacting us directly.

We do not send SMS marketing at this time.

6. Cookies and Analytics

We currently use basic website tools that help us understand general website performance and user activity, such as how often pages are viewed. These tools do not identify you personally.

If we introduce more advanced analytics or cookies in the future, we will update this Policy and, if required, request consent.

You can adjust cookie settings in your browser at any time.

7. Protecting Your Personal Information

We take reasonable precautions to safeguard your personal information from loss, misuse, unauthorized access, disclosure, or alteration.

Your payment information is processed by secure third-party payment providers and is never stored on our servers.

Please be aware that no method of transmission over the internet is 100% secure, but we strive to protect your information to the best of our ability.

8. Sharing Your Information

We do not sell, trade, or rent your personal information.

We may share your information only with trusted service providers who help us operate our business, such as:

Payment processors
Shipping and delivery partners
Email or website service providers

These partners are required to handle your information securely and only for the purpose for which it was shared.

9. Children’s Privacy

Our products contain caffeine and are not intended for young children.
We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided information, we will delete it promptly.

10. Your Choices and Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates
Withdraw consent for marketing at any time

To make a request, please contact us at hello@mokable.com. We will respond within a reasonable timeframe.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing personal information.

12. How Long We Keep Your Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

13. Updates to This Privacy Policy

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
hello@mokable.com